Exception control
A non-conformance record should protect the affected product and the decision trail before the team debates cause. PartVerity separates immediate containment, correction, authorised disposition, root-cause investigation and corrective-action effectiveness.
Decision premise
Closure question: is the product risk controlled, the disposition authorised, the cause addressed and recurrence evidence reviewed?
Control framework
The depth of investigation and action is scaled to consequence, recurrence and exposure. Correction of the detected item is not automatically corrective action on the cause.
Identify the requirement, actual condition, affected part/lot, discovery point and objective evidence without prematurely assigning blame.
Evidence route
NCR identifier, requirement, actual result, photos/data and traceability
Protect stock, work in progress, shipped product and related lots while the scope of the condition is established.
Evidence route
Hold locations, affected population, customer exposure and containment owner
Define who may rework, repair, use-as-is, scrap or seek customer concession. Suppliers cannot self-approve customer-owned acceptance decisions.
Evidence route
Disposition, technical rationale, authoriser and completion record
Verify that reworked or replaced product meets the accepted requirement before release and keep the result tied to the NCR.
Evidence route
Re-inspection result and updated product status
For significant or recurring issues, address why the system allowed occurrence and escape—not only the visible defect mechanism.
Evidence route
Cause analysis, action owner, due date and implementation evidence
Check after implementation whether the action controls recurrence and feed the learning into plans, supplier scope and future project gates.
Evidence route
Effectiveness criterion, review result and controlled-document updates
Decision evidence
Blurring these decisions creates false closure. Each has a different object, owner and evidence requirement.
| Decision | Purpose | Closure evidence |
|---|---|---|
| Containment | Stop further exposure while scope is established | Affected population identified and controlled |
| Correction | Eliminate the detected nonconformity on affected product | Rework/replacement completed and reverified |
| Disposition | Authorise what happens to nonconforming product | Named authority, rationale and product status |
| Corrective action | Eliminate cause to prevent recurrence | Implemented action and effectiveness result |
| Preventive learning | Apply relevant lessons to other risks or routes | Updated controls, reviews or supplier conditions |
Scope limits
Closing an NCR because the replacement shipment arrived.
Calling rework a root-cause corrective action.
Accepting a supplier promise without implementation evidence.
Using elapsed time instead of an effectiveness criterion.
Standards context
Regulated-sector educational context for correction, corrective action and risk-scaled investigation; customer and sector rules govern each project.
FDA CAPA basics